Terms and conditions — VIBEL STAY

PREAMBLE**

Your reservation and the accommodation agreement made with Vibel Stay Holiday Homes involving the Property (whether made by you directly with Vibel Stay Holiday Homes or via a third party such as a travel agent) will be subject to these Reservation Terms and Conditions and the House Rules as set out herein.

When you make your reservation, whether online or by telephone, you will be deemed to have read, understood, and accepted these Reservation Terms and Conditions and the House Rules.

If you make your reservation via a travel agent or other third party, then you might have a separate legal relationship with that party, and Vibel Stay Holiday Homes shall have no liability for any acts or omissions of such party, including their compliance or non-compliance with the RESERVATION PRIVACY POLICY as set forth in Section 9 below.

When you make your reservation, you will also be deemed to have read, understood, and accepted the terms and conditions for using Vibel Stay Holiday Homes’ website (which shall mean www.vibelstay.holidayfuture.com and the related web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with Vibel Stay Holiday Homes.

1. DEFINITION OF TERMS

- Vibel Stay Holiday Homes: Vibel Stay Holiday Homes is a Dubai-based holiday home rental service, licensed under DET license no 000000.

- Property or Premises: The licensed holiday home designated in your reservation.

- Guest(s): Individual(s) or group(s) with a confirmed booking from Vibel Stay Holiday Homes for temporary accommodation.

- Visitors: Individuals who are visiting the property but are not registered to stay overnight unless they have a separate confirmed booking.

- DET: Department of Economy and Tourism of Dubai.

- VAT: 5% Value Added Tax set by the government.

- Security Deposit: A sum of money held in reserve by Vibel Stay Holiday Homes or a third-party booking platform, such as Airbnb, to cover potential damages, losses, or additional charges incurred during a guest’s stay.

- TDF: Tourism Dirham Fee charged by DET.

2. RIGHTS OF PROPERTY USAGE

Guests agree to rent the Property as specified on the Reservation Form. Any extension or rate adjustment requires prior written approval from Vibel Stay Holiday Homes.

Guests are granted limited permission to use the Property solely for temporary accommodation purposes. This agreement is not to be considered a residential tenancy under Dubai’s residential tenancy laws.

The Property may not be sublet, assigned, or used by anyone other than the Guests without prior written consent from Vibel Stay Holiday Homes.

All Guests and Visitors under 19 must be accompanied by an adult during check-in and throughout their stay.

Valid identification, such as Emirates ID or Passport, is required at check-in. The same may be requested at any time for identity verification.

The credit/debit card used for booking must be presented at check-in for payment validation. Bookings made with an invalid card may be cancelled.

3. RESERVATION

Reservations and services are deemed confirmed and guaranteed only upon:

- Reservations are confirmed upon full payment of all charges including rent, security deposit, and applicable fees and taxes.

- A confirmation email will be sent by Vibel Stay Holiday Homes with details including the Booking/Reservation number.

4. SECURITY DEPOSIT, DAMAGES, CHARGES

Guests are primarily responsible for any damages to the Property or its contents caused intentionally or negligently by them, their Visitors, or pets. A security deposit will be collected to cover potential damages, missing items, penalties, or services rendered during the stay. If no security deposit is collected, Guests remain fully liable for costs incurred due to such issues.

Deposits paid by card are refunded to the original card within 10 to 14 banking days, subject to processing times by banks.

Security deposits paid in cash may be refunded in a different currency based on the current exchange rate.

The security deposit collected by Vibel Stay Holiday Homes may be used to offset expenses incurred due to the actions of the Guest or their Visitors, under the conditions outlined below:

- Damage Repair and Replacement: This includes costs to repair or replace damaged or missing items within the property, such as furniture, appliances, and fixtures. It also covers damage to external areas like balconies, terraces, backyards, patios, neighboring properties, and community common areas.

- Key and Access Device Replacement: Costs associated with replacing lost or damaged keys, access cards, or remote controls.

- Excessive Cleaning Fees: Charges for additional cleaning services required due to excessive dirt or waste within the property, including stains on carpets, sofas, furniture, walls, and appliances.

- Special Cleaning Charges: Fees for laundry services or special cleaning necessitated by prohibited activities like smoking inside the property or leaving a persistent bad odor.

- Penalties for Misconduct: Fees or penalties resulting from violations such as smoking inside the property, causing noise disturbances, neighbor disturbances, security breaches, or engaging in illegal or commercial activities. These penalties may be imposed by Vibel Stay Holiday Homes, community management, or local authorities such as Dubai Police, DED, DTCM, or other relevant bodies.

- Utility Charges: Fees incurred for utility usage that exceeds the pre-defined normal consumption rate of AED 850 per bedroom per month.

- Charges for Additional Services: Costs for additional services like video on demand, upgrades to internet/cable channels, or charges for mobile/international calls made using the property’s telecommunications facilities.

- Fines and Penalties by Authorities: Any fines or penalties levied by community management or governmental authorities for non-compliance with community guidelines or local regulations.

- Ordered Services or Items: Charges for any services or items ordered through Vibel Stay Holiday Homes during the stay.

- Early/Late Access Fees: Charges related to unauthorized early arrivals or late departures, including fees incurred due to delays or damages hindering Vibel Stay Holiday Homes’ staff during their regular operations. Additionally, such delays resulting in the need for another guest’s relocation or compensation may also incur charges.

If the collected Security Deposit amount is insufficient to cover any/all of the incurred charges as mentioned above, the Guest shall immediately pay upon demand the remaining balance to Vibel Stay Holiday Homes to cover the shortfall.

5. RATES, CURRENCY & TAXES

- Value Added Tax (VAT): All final rent and service rates are subject to a 5% VAT.

- Tourism Dirham Fee (TDF): The TDF is applicable for the first 30 consecutive nights from the check-in date.

- Long-Term Stays: Each reservation is valid for a maximum of three months as per the DET regulations. Subsequent renewals will require a new reservation and the TDF will be applicable again.

- Currency and Exchange Rates: The default currency for transactions is the UAE Dirham (AED). If payment is made in a currency other than AED, Vibel Stay Holiday Homes will apply custom rates based on the current exchange rate. Please note, these rates are for reference only and the actual charge on your payment card may vary due to currency fluctuations. Additionally, any refunds will be subject to the exchange rate at the time of the refund, which may differ from the rate at the time of payment.

- International Transactions and Bank Fees: If payment is made via international wire transfer, the Guest is responsible for covering all associated bank fees at check-in, including any discrepancies due to bank processing fees or exchange rate differences.

6. CANCELLATION, CHANGES & REFUNDS

All rental payments, partial down-payments, reservation/booking, and all other sorts of service payments are non-refundable for any reason; all reservations are non-transferable to any other party and non-amendable.

In case of cancellation, change request, or no-show, a fee equivalent to the value of the entire stay will be levied by Vibel Stay Holiday Homes.

Security Deposit payment is fully refundable, subject to Reservation Terms.

If the reservation is canceled by Vibel Stay Holiday Homes for no valid reason, then the entire amount will be refunded to the Guest with no other liabilities.

Neither Vibel Stay Holiday Homes nor the Guest will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of either party. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquakes, volcanic activity, ash clouds, tsunamis, fire, and explosions (“Force Majeure”). Notwithstanding the foregoing, any failure or delay in the performance of each party’s obligations arising out of or related to COVID-19 or any other pandemics or natural disasters, except payment of rental fees or charges, shall be excused even if the same does not constitute a force majeure event.

7. PENALTIES AND EVICTION

Pursuant to applicable laws and regulations, Vibel Stay Holiday Homes reserves the right to forfeit the Security Deposit and to immediately evict the Guest and their Visitors from the Property upon the occurrence of any of the following breaches:

- Excessive noise, including loud music or parties, particularly between the hours of 10:00 PM and 8:00 AM.

- Trespassing or obstructing security barriers or gates, illegal parking, or using offensive language towards community or Vibel Stay Holiday Homes’ staff.

- Smoking within the Property.

- Engaging in illegal activities, causing disturbances, damaging property, or unauthorized access to neighboring properties or community areas.

- Discovery of animal residue during post-checkout inspections, resulting in a mandatory cleaning charge of a minimum of AED 2500 for apartments and AED 5